Job Description

Job Title: Carrier Performance Specialist


Location: Austin, TX (Hybrid/Onsite)


Job Type: Fulltime/Contract

Job Summary:
team is seeking a Carrier Performance Specialist to support outbound transportation operations across North America. In this role, you will help manage transportation providers and work closely with cross-functional partners to ensure timely, high-quality delivery of A products to our retail stores and major reseller partners. This is an excellent opportunity for someone with 3-5 years of logistics or supply chain experience who is looking to grow their impact in a fast-paced, innovative environment.


Key Responsibilities:

• Support the day-to-day management of transportation providers, focusing on service execution, performance tracking, and issue resolution
• Collaborate with internal teams (e.g., Retail, Customer Fulfillment, Planning, Sourcing) to ensure delivery alignment with partner expectations
• Help monitor last-mile delivery to retail stores and distribution centers, flagging risks and supporting proactive exception handling
• Assist in the analysis of carrier KPIs and delivery performance, identifying trends and supporting improvement initiatives
• Contribute to transportation capacity planning efforts, including forecast reviews and readiness for seasonal peaks or product launches
• Participate in logistics projects and initiatives, supporting planning, documentation, and execution tasks
• Build relationships across teams to support outbound execution and continuous improvement
• Communicate clearly, collaborate across teams, and contribute to problem-solving discussions

Key Qualifications:

• 3-5 years of experience in logistics, transportation, or supply chain operations (outbound or international experience a plus)
• Experience working with or supporting transportation carriers, 3PLs, or logistics providers
• Strong analytical skills and attention to detail; ability to work with data and extract meaningful insights
• Proficiency in Excel, Tableau / Power BI, ThoughtSpot, Python data cleansing or advanced analytics platforms
• Clear and effective communication skills, both written and verbal
• Ability to collaborate cross-functionally and contribute to team goals
• Comfortable managing multiple tasks in a dynamic environment
• Self-motivated, eager to learn, and proactive in taking on new challenges

Job Tags

Full time, Contract work

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