Job Description

Job Description

Job Description

🚨 IMPORTANT NOTE: This position requires the incumbent to live on-site at our Serra 9Hundred property located in Vista, CA. Unfortunately, this is non-negotiable. 🚨

Position Overview

Pay Rate: $26.00/hour
Schedule: Full-Time (Monday–Friday, 8am/8:30am - 4:30pm/5:00pm - Based on Incumbent Preference)

Unit/Property Overview

Property Name: Serra 9Hundred
Units: 20
Property Address: 900 Phillips St., Vista, CA 92083
# of Bedrooms in Manager’s Unit: 2
# of Bathrooms in Manager’s Unit: 1
Monthly Rent (Discounted from FMRV/"Manager's Special"): $1,930.00/Month (Full Market Value $2,895.00/Month)
Utilities: Employee Responsible for All Utilities
Workstation: Separate Leasing Office
Link to View Pictures/Learn More: Serra 9Hundred Apartment Homes
Amenities:

• Separate Leasing Office
• Washer/Dryer In Unit
• AC/HVAC In Unit
• Off-Street Parking
• Dogs Allowed
• Cats Allowed
• Pool
• Newly Renovated
• And More! Please Look at the Linked Webpage to Learn More

About the Role

As the On-Site Resident Manager at our  Serra 9Hundred Apartment Homes property, you’ll be both the operational lead and the friendly face of the community. You’ll manage daily property operations, foster a welcoming environment for residents, and ensure financial performance and physical upkeep are on point.

The ideal candidate is customer-service oriented, detail-focused, dependable, and able to manage multiple priorities in a high-energy environment. Previous on-site property management experience is required.

The On-Site Resident Manager is generally called upon to function in the following areas:

1) establishing and promoting a community environment

2) be available to residents & assist their needs

3) perform administrative responsibilities

4) serve as the primary responsibility for the financial operations of the community by maximizing the income and controlling the expenses of the apartment community.

Duties & Responsibilities

• Operate the property in the owner’s best interest, in line with company policies, procedures, and all Fair Housing, State, and Federal laws

• Maintain high occupancy by utilizing effective marketing and leasing strategies

• Clearly explain leases and community policies to new and current residents

• Conduct regular property walks to identify safety issues, maintenance needs, and cleanliness concerns

• Monitor and ensure timely completion of maintenance requests

• Oversee move-ins, move-outs, rent increases, and eviction processes in compliance with policy and timelines

• Address and document resident concerns, policy violations, and disturbances appropriately

• Collect rent, process late fees, issue notices, and manage delinquency follow-ups

• Maintain detailed records and prepare required daily/month-end reports

• Partner with corporate and maintenance teams to resolve issues quickly and effectively

• Participate in company trainings and contribute to property improvement plans

Qualifications

• High school diploma or equivalent (college coursework preferred)

• Minimum 1 year of on-site property management experience (residential, multi-family strongly preferred)

• Strong computer skills (Microsoft Word, Excel, Outlook)

• Knowledge of landlord/tenant law, including Fair Housing compliance

• Strong understanding of basic maintenance operations for apartment communities

• Excellent communication, interpersonal, and organizational skills

• Ability to balance independent decision-making with collaborative teamwork

• Experienced and/or eager to utilize various high-tech, high-performance tools, software and apps for tenant/rent management, maintenance/work order management, project/task management, communication and more!

Required Background Screening

A thorough background check and drug screening will be conducted prior to placement. A conviction may not necessarily disqualify you from employment.

*Pan American Properties, Inc. provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made. Why Join Pan American Properties?

At Pan American, we believe that great property management starts with empowered, supported leaders on the ground. As the On-Site Resident Manager at Serra 9Hundred , you’ll be more than a point of contact—you’ll be a cornerstone of the community.

🩺 Benefits
As a full-time team member, you will have access to a comprehensive benefits package designed to support your health, financial security, and overall well-being, including:

• Medical coverage (Anthem and Kaiser options available)

• Dental insurance

• Vision insurance

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

• Short-Term Disability, Accident Insurance, and Life Insurance

• 401(k) Retirement Plan with a 3% Company Match

We believe in taking care of the people who take care of our people!

🏡 Live Where You Lead
Enjoy a discounted 1-bedroom unit right on-site, immersing yourself in the community you serve.

🔑 Autonomy Meets Support
Manage day-to-day operations with independence, while knowing you have full access to corporate and maintenance support when needed.

💼 Growth Minded Culture

This role offers more than day-to-day responsibilities. You will join a team that values professionalism, clear communication, accountability, and long-term development. We invest in our people because strong leaders create strong communities.

If you are looking for a meaningful opportunity to make a tangible impact while being supported by a team that values excellence, Pan American Properties is ready to welcome you.

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Job Tags

Full time, Temporary work, Live in, Work at office, Monday to Friday, Flexible hours

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