Job Description

Job Description

Job Description

General Manager

Position Summary

The General Manager (GM) of Shoot 360 is a results-driven leader responsible for driving productivity, operational excellence, revenue growth, and delivering a world-class member experience. This role leads the daily operations of the facility, develops and inspires a high-performing team, and ensures the business consistently achieves performance targets.

The GM sets the tone for accountability, energy, and execution—creating an environment where team members thrive and athletes improve.

Key Responsibilities

1. Drive Results & Productivity

• Own and achieve revenue, membership, retention, and profitability targets.
• Monitor KPIs daily and implement action plans to improve performance.
• Optimize scheduling, staffing, and programming to maximize productivity.
• Ensure efficient use of facility resources, technology, and training equipment.
• Lead sales efforts including memberships, renewals, camps, clinics, and add-on services.

2. Lead & Develop a High-Performance Team

• Recruit, hire, train, and develop coaches and front desk staff.
• Establish clear expectations, performance standards, and accountability systems.
• Conduct regular one-on-ones, team meetings, and performance reviews.
• Foster a culture of urgency, ownership, positivity, and continuous improvement.
• Coach team members to deliver consistent energy and elite service.

3. Deliver a Superb Member Experience

• Ensure every athlete and family receives a consistent, high-quality experience.
• Maintain high visibility on the floor, engaging with members daily.
• Proactively resolve issues and ensure member satisfaction.
• Drive member retention through relationship-building and performance tracking.
• Create a welcoming, clean, organized, and professional facility environment.

4. Operational Excellence

• Oversee daily operations including scheduling, facility upkeep, safety, and compliance.
• Maintain Shoot 360 brand standards and training methodologies.
• Manage payroll, expenses, and budget performance.
• Ensure accurate reporting and data tracking.

5. Community & Brand Leadership

• Represent Shoot 360 in the local community.
• Build partnerships with schools, teams, and organizations.
• Drive local marketing efforts and grassroots engagement.
• Promote camps, events, leagues, and special programs.

Qualifications

• 3+ years of leadership experience in operations, fitness, sports performance, or service-based business.
• Experience as a prior GM of a consumer-facing business
• Proven track record of driving revenue and managing performance metrics.
• Strong leadership, communication, and team-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for basketball training and athlete development preferred.
• High level of accountability, professionalism, and integrity.

Benefits and Opportunities

• Base salary: $60-75K commensurate with experience
• Performance based incentive pay
• Comprehensive health benefits including Employee Assistance Program (EAP)
• 401K
• Free membership to Shoot 360

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